Refunds & Returns

Last Updated: September 18, 2026

Refunds & Returns Policy

Return Window

We offer a 30-day return window from the date of delivery. Your item must be unused, in original condition, and in its original packaging to be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

Items that have been worn, washed, or altered in any way
Items without original tags or packaging
Items damaged due to misuse or accident (not a manufacturing defect)

Manufacturing Defects

If you receive a defective product (incorrect color, print error, torn seams, etc.), contact us within 7 days of delivery with photos. We will replace the item free of charge, including shipping.

How to Return

Email erika@poweredbyerika.com with your order number and reason for return
We'll provide a return shipping label
Ship the item back to us in its original condition
Once received and inspected, we'll process your refund within 5-7 business days

Return Shipping

For defective items, we cover return shipping. For other returns, the customer is responsible for return shipping costs.

Refund Processing

Refunds are processed to your original payment method within 5-7 business days of us receiving and inspecting your return. You may see the credit within 1-2 billing cycles, depending on your financial institution.